Virtual Transformation Initiative


To complement the  success of Virtual Transformation Project, which was adopted by the University's Agency for Academic Affairs and Development In employing the potential of Blackboard Learn and Virtual Classroom Systems to teach some general courses, and based on the circular issued to the university faculties regarding transfer the requirements from theory courses of the university and college to virtual courses, The aim of this project is to enable stakeholders to implement the virtual transformation in teaching these courses, and to provide technical aspects and technical support for the success of the initiative


Our university is a leader in the investment of technology supporting the educational process


Enable Taif University to improve the efficiency, efficiency and quality of the educational process through investment of technology in education

Strategic objectives

IT Deanship strives to achieve sub-strategic goals emanating from the strategic goals of Taif University by implementing the Virtual Transformation Initiative which serves to achieve these objectives as follows:

Improving the quality and outputs of education

  1. Enable the university to implement modern education strategies based on optimal employment of technology in the educational process
  2. Improve the quality of e-courses and enrich educational content


Phasing Objectives

  1. Increase the capacity of virtual classrooms by 30% per academic year

    • Ensuring that the system is ready to accommodate the target sections in a manner that does not impair its efficiency

    • Make sure that the educational studios are ready

    • Upgrade the system to the latest version


  1. Training and workshops

    • workshops were held for new faculty members through virtual classes, at the beginning of the semester

    • workshops in the middle of the semester were held to learn more about e-learning systems

    • e-training courses were held in the e-teacher initiative

    • To sensitize students and prepare materials for e-learning systems and virtual classes

  2. Operation during the semester

    • Provide technical support to students and faculty throughout the day

    • Preparing periodic reports on the progress of the project during the semester0
  3. Follow-up and evaluation of the performance of the project during the semester

    • A committee was set up to follow up the implementation of the project consisting of members of the Deanship (e-learning, information technology, university development and supporting studies)

    • Raising periodic reports and recommendations to the concerned authorities

    • Publish of student surveys

    • Evaluate and improve performance


 Numbers and statistics





Key performance indicators KPI


Start Date: 2018

Initiative Duration: 4 Years


  1. The electronic content of the virtual courses

  2. The virtual course templates are designed on the Blackboard

  3. Periodic reports on the operation of the project



  1. Failure to comply with the technical standards that must be met by the faculty member provided for the virtual course

  2. Failure to provide a computer lab for students who fail to access the blackboard from outside the university due to lack of computer or internet

  3. Number of enrolled students overload

  4. Lack of technical support and supervision of virtual lectures throughout the day


Initiative Operation Tasks

1.Technical procedures

With the beginning of each semester

  1. Extract the sections which taught by virtual classrooms through integration with the university system and communicate with the Deanship of Admission and Registration to confirm and solve the problems that occurred in the naming of halls, the way of attendance.

  2. Review all virtual classroom sections on the Blackboard for this semester and make sure the sessions are set up correctly

  3. Create a virtual classroom community that includes all faculty members to present questions and suggestions and provide quick technical support and inform about new information about the system

  4. The presence of a coordinator for virtual classroom during the working days during the virtual lectures to provide technical support

  5. Provide technical support throughout the day to all students and faculty members and solve their problems through the system of support and direct assistance.

  6. Improve performance and upgrade the virtual classroom system to the latest version to enjoy tools that help improve the learning process

  7. Preparing and publishing videos related to new skills related to the virtual classroom system for both students and faculty members


2.e-Teacher Training Program.

Numbers and statistics during the first semester 2018-2019



3.Live Technical Support System

It aims to provide technical support to university people (students, Faculties and staff)  in a way that enables the speed and accuracy of solving the problems they face at any time and from any place and to enhance satisfaction with the services provided

What was implemented with the system of direct technical support:

  1. Choose the best direct support systems
  2. Configure the system and connect it to the Blackboard
  3. Staff Workshops and training
  4. Launch the support system through Blackboard Learn System


Technical work related to initiative 

  1. Provide technical support throughout the day to all students and faculty members and solve their problems through the direct Support system.

  2. Receiving applications through the support system, and if submitted after the official working hours, the auditor will be informed that he will reply in less than 24 hours and send the reply via e-mail he registered

  3. Receive support requests sent after work in the morning to answer them

  4. Follow-up of the support team's responses by system administrators to ensure the success of the service delivery process

  5. Open a direct channel of communication with the team in both parts of the students to solve the problems that may be difficult for the support team


Numbers and statistics till 1 Nov. 2018